Skip to content
monsieurclub.com

monsieurclub.com

2 types of remote IT support

Wendy Johnson, November 2, 2023

There are two types of remote support , each with its specific characteristics and advantages to take into account. Let’s see them in detail.

  1. Remote assistance attended
    In attended remote support , an agent works with the user in real time to diagnose and resolve the problem Remote Managed Services. To do this, a remote connection is required between the technician and the victim’s PC, to control the system, run diagnostics and perform the necessary repairs or configurations.

This option is ideal for dealing with complex problems in which the agent interacts with the user and collects additional information. It also allows the technician to demonstrate and educate the person on how to perform certain tasks or avoid similar problems in the future.

  1. Unattended remote assistance
    Unattended remote support , on the other hand, allows the agent to access and resolve issues on the user’s PC without their involvement. In this case, remote support software is required pre-installed on the person’s machine so that they can access the system from a different geographic location.

This type of support is ideal for providing proactive IT support practices as well as routine maintenance tasks such as software updates, backups, and security patches.

Additionally, it is useful for troubleshooting issues that do not require user intervention or attention, such as server outages or network outages.

Opinion

Post navigation

Previous post
Next post

Leave a Reply Cancel reply

You must be logged in to post a comment.

Categories

Archives

Recent Posts

  • Best practices for pet-sitting

  • The Art and Science of Metal Casting

  • Rental Property Management Built Very simple

  • Exploring the Perks of Local Tourism

  • Obedience Training For Your New Puppy

  • The Perfect Office Renovation Professional

  • Carry out CSGO skins break?

  • Exactly How Can a Photo Editing Service Aid Your Organisation?

  • Exactly How Maid Insurance Becomes Indispensable

  • Unveiling the Mathematical Foundation of Chemistry Databases

  • What NLP Can Do For You

  • Exactly How Moving Services Functionality

  • Integrating Viral Current Affairs Into Your Content Marketing Strategy

  • Choosing right furniture cabinet for your Kitchen

  • Install Music to IPOD

  • Exactly How to Cure Constipation the All-natural Way

  • Adopting an Older Dog

  • Instagram Marketing Tips for Your Service

  • Everything You Required To Understand About Besancon Holidays

  • Dog Obedience Training: A Comprehensive Guide

  • Sengkang Central internet site chooses top offer of $777.8 m.

  • Spiritual retreat: how to do it for free

  • How to Opt For the Right Tax Advisor

  • Digital Marketing Services: Empowering Brands in the Modern Age

  • Mold and Health: Why Mold Remediation Companies Are So Important

  • 8 Main reason whies Purchasing House Painting Is Actually a Fantastic Suggestion

  • Five People Arrested in South Amboy Following Assault

  • What You Required to Find Out About Essential Oils

  • 8 TIPS FOR CHOOSING A GOOD LAWYER

  • How to Find Unique Dog Collars

©2025 monsieurclub.com | WordPress Theme by SuperbThemes